PRIVACY POLICY

 

ILUSTRENTREGA, UNIPESSOAL, LDA., and its associates/partners respect the privacy of their customers, suppliers and users of their websites (“website”). This Privacy Policy describes who we are, what personal data we collect, how we collect that data, for what purposes we can use your data, how we treat it, with whom we share it, how long we keep it, as well as ways to get in touch with us and to exercise your rights.

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WHO WE ARE?

Your personal data will be processed by ILUSTRENTREGA, UNIPESSOAL, LDA., legal person n.º 513127283, headquartered in Largo António Duarte Sacavém, nº3, 1685-562 Caneças, ODIVELAS, and its associates/ partners, regarding the use of electronic payment platforms, collection and delivery of food and similar products, hereinafter identified as “Company”.

The Company is responsible for the processing of personal data within the meaning of the General Data Protection Regulation.

 

WHAT DATA DO WE COLLECT?

The Company processes, among others, the following categories of personal data:

• Identification data (e.g. name and tax identification number, address, email address and mobile phone number)

• Contact details (e.g. address, email address and mobile/telephone number)

• Bank data

• Tracking data (e.g. computer address, location)

 

HOW DO WE COLLECT YOUR PERSONAL DATA?

The Company collects your personal data directly, namely:

• When you register online on our website

• When you contact us, for any reason, through our website, our telephone line or by email;

• When you subscribe to our newsletter;

• When you give us your opinion;

• When you use or view our website, through your browser's cookies

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The Company may also collect your personal data indirectly:

• When you order our products through online meal and food delivery platforms, for example, Uber Eats, Glovo, Bolt Food, Watson or Kitch;

• Through your social networks Facebook, Instagram, Youtube and Google My Business, when you contact us.

 

WHY DO WE NEED YOUR DATA?

The Company will process your personal data for the following purposes:

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• Management of customers and potential customers.

The processing of your personal data is necessary for the execution of the contract to be concluded between you and the Company in order to deliver your order. If you do not provide your data, we will not be able to provide you with the requested delivery service. Your personal data, processed based on the execution of a contract, will be kept for a period of 2 years after your last order.

Customers' personal data may also be processed based on the legitimate interests pursued by the Company, namely for the purposes of managing litigation. The personal data processed for this purpose will be kept for the period necessary for the exercise of the respective rights.

 

• Marketing

The Company may process your data to send you information about its products and services. This data processing will only be carried out with your consent, given when subscribing to the Newsletter. If you consent, you will receive marketing communications via email. Failure to provide your personal data makes it impossible for the Company to send you commercial communications. Your data, processed on the basis of your consent, will be kept for this purpose for a period of 2 years after your last order. You may, at any time, oppose this data processing by revoking your consent.

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• Management of complaints and contacts received by the Company

You can send us toilustentrega@gmail.comor throughform available on our website, suggestions, opinions or complaints regarding the services provided by the Company. Your personal data (will be processed for this purpose based on your consent and based on the legitimate interests pursued by the Company, namely to process and respond to any contact or request for information and to resolve the situation underlying your complaint. Your data , processed on the basis of your consent and in the legitimate interests of the Company, will be kept for this purpose for as long as necessary to resolve your issue.

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•  Management of suppliers

The personal data of suppliers may be processed by the Company, for the purpose of contract management and litigation. The legal basis is the fulfillment of the Company's contractual obligations and the existence of a legitimate interest on the part of the Company for the purpose of managing litigation. The data will be kept for the period necessary to fulfill the contracts and exercise the Company's rights.

Data from the Company's suppliers may be communicated to the Company's customers to comply with legal or contractual obligations.

 

WILL MY INFORMATION BE SHARED WITH OTHERS?

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• To Third Party Service Providers/Subcontractors of the Company. Your personal data may be processed by companies subcontracted by the Company, namely for hosting websites or email. These companies are only provided with the personal data necessary for the provision of the service in question. Whenever these third parties process personal data in the name and on behalf of the Company, they will treat the data only and only in accordance with the express instructions given to them by the Company.

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• Personal data may also be accessed by internal and external auditors of the Company's group, with the guarantee that they will be kept confidential and will not be used for purposes other than audits.

 

Your personal data may only be transferred to countries outside the European Economic Area that the European Commission considers to guarantee an adequate level of protection. If the third country (outside the EEA) does not offer this level of protection, your personal data may only be transferred to that country if the data exporter and the data importer enter into contractual clauses applicable to the transfer approved by the European Commission.

 

WHAT ARE MY RIGHTS?

• Right of access – you have the right to obtain confirmation that your data is being processed or not and, if applicable, to access your personal data and the information listed in this policy. If you want more than one copy of your personal data being processed, the Company may subject this service to the payment of a fee for administrative costs.

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• Right of rectification – you have the right to obtain, without undue delay, the rectification of inaccurate or incomplete data.

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• Right to erasure of data (“right to be forgotten”) – you have the right to obtain the erasure of your data, in certain cases, namely, if the data is no longer necessary for the purpose that motivated the collection or processing; if you withdraw consent and there is no other basis for processing your personal data; and if you object to the processing and there are no overriding legitimate interests that justify it.

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• Right to limitation of processing – you have the right to obtain the limitation of processing of your data in certain cases, namely, in return for unlawful processing and if you oppose the erasure of your data; if the Company no longer needs the data for processing purposes, but these are required by you for the purposes of declaration, exercise, or defense of a right in a legal proceeding; if you dispute the accuracy of the data, during a period that allows the Company to verify its accuracy; and if you object to the treatment, until verification that the legitimate reasons of the Company prevail.

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• Right to data portability – if the processing depends on your consent and this has been provided by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format;

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• Right of opposition – you can object, at any time, to the processing of your personal data, namely when the processing is carried out (i) for the purposes of the legitimate interests pursued by the Company; (ii) for direct marketing purposes; or (iii) for profiling definitions.

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Your requests will be treated with special care in order to ensure the effectiveness of your rights. You may be asked to provide proof of your identity to ensure that personal data is only shared with the holder.

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You should be aware that in certain cases (eg due to legal requirements) your request may not be fulfilled immediately.

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In any case, you will be informed of the measures taken in this regard, within a period of one month from the moment the request is made.

 

CAN I REVOKE MY CONSENT LATER?

If consent is legally necessary for the processing of personal data, you have the right to withdraw consent at any time, although this right does not compromise the lawfulness of the treatment carried out based on the previously given consent, nor the subsequent processing of the same data, based on another basis. legal, such as the execution of a contract or compliance with a legal obligation to which the Company is subject.

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If you wish to withdraw your consent, you can do so via email: ilustentrega@gmail.comindicating in the title of the email "Withdrawal of my personal data".

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We remind you that, in the event that your data has been shared directly by you with companies outside the Company, you will have to exercise your right with them.

 

HOW CAN I EXERCISE MY RIGHTS?

 

sand wish to exercise any of your rights regarding the processing of your data, please contact us:

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• Email: ilustentrega@gmail.com

• Largo António Duarte Sacavém, nº3, 1685-562 Caneças, ODIVELAS

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You also have the right to file a complaint with the National Data Protection Commission (https://www.cnpd.pt).

 

Updated on: 04/13/2023