For questions regarding current orders, delays, deliveries, or other urgent matters, our main contact channel is through our official Facebook or Instagram pages.We will respond as soon as possible.

Orders can be placed directly through our website by clicking on “Order now”, or by phone during business hours.Online orders are the fastest and most efficient method.

Our opening hours are always up-to-date on the contact page of our website.Any occasional changes (holidays or special dates) will be communicated in advance on our social media and website.

Delivery times may vary depending on the volume of orders, especially on weekends and during holiday periods.We usually send a text message, using the contact information provided at the time of your order, indicating the estimated collection/delivery time and a link where you can track the courier's route.If your order is significantly delayed, we recommend contacting us via Facebook or Instagram, indicating your order number.

We regret that your experience was not positive.Although deliveries are handled by external partners, we always assume responsibility for the final result with the customer.Please contact us through our official channels so we can analyze the situation and find the best possible solution.

During peak periods, estimated delivery times may occasionally be exceeded.We are constantly working to minimize delays and ensure the quality of our service and products.Thank you for your understanding.

If an error occurred during your online payment, we recommend trying again or using an alternative payment method.If the problem persists, please contact us via Facebook or Instagram, providing as much information as possible.If you continue to experience the same issue, you may need to contact your bank.

During peak hours, we may not be able to answer all calls immediately.In these situations, contacting us via Facebook or Instagram is the most effective way to get in touch.

Yes. To have your Tax Identification Number (NIF) included on the invoice, you must indicate it in the comments field when placing your order, before completing the order.Orders that have already been finalized may not allow changes to tax information.If your invoice was issued in the current month, please send us an email or fill out our contact form with your invoice number, date, total amount, and the NIF you wish to include. We will respond as soon as possible.

After your order is submitted, it immediately goes into preparation, so changes or cancellations cannot be guaranteed.If you have any questions, we recommend contacting us immediately through our social media or by phone so we can see what we can do.

If any item was not included in your order, we apologize for the inconvenience.Please contact us via Facebook or Instagram, indicating your order number, so we can investigate the situation.

Orders placed through Uber Eats or Bolt Food are managed directly by those platforms.For any questions related to orders placed through these services, you should contact the support of the respective platform, as we do not have direct access to their management.

When choosing in-store pickup, we ask that you arrive within the selected time slot to ensure the best product quality.In case of a significant delay, please contact us beforehand via social media or by calling +351 219340991 (call cost to a national landline PT).

Our main contact channel is through our official Facebook and Instagram pages.You can also speak to one of our in-store staff by calling +351 219340991 (call cost to a national landline PT), available from 10:30 AM to 2:30 PM or from 5:30 PM to 9:00 PM.We respond whenever possible and appreciate your understanding during peak periods.

We are constantly working to improve our service and our customers' experience.Your feedback is always welcome and helps us to evolve.