You can place an order in the following ways:

1. Through our website at pedi.zedosfrangos.com ;

2. By telephone, at +351219340991 (call to the national landline);

3. In person at our Odivelas store;

4. Through delivery platforms such as UberEats or BoltFood.

Our store receives many calls throughout the day that are answered directly by our employees who are in the front store, unfortunately we are not always able to answer all calls because:

1. There is a large influx of customers and orders in the store and we do not have any employee available who can answer the phone at the moment;

2. All of our employees are focused on preparing and processing already scheduled orders;

3. All appointment windows are busy and we are making every effort to pass this information on automatically to the customer by phone;

4. You may be trying to contact us outside of opening hours and no store employee is available at the moment, you will be able to hear the opening hours during the contact you are trying to contact us through our automatic system.

You must inform us, before or during the agreed period. Contact us via our WebChat or by phone using the number available on the Contact page.

Our grills are personalized according to each customer's request. If you inform us that you will not be able to collect within the pre-established time, we can delay the preparation of your order and ensure that it is delivered with the ideal quality and temperature. In the absence of such notice from the customer, and in accordance with our Terms and Conditions, we remind you that we keep the order placed for up to 30 minutes after the previously established time, after this period it may be necessary to place a new order in store and consequently have to wait for it to be prepared according to our face-to-face password system.

We accept several payment methods which may vary depending on where you are ordering from.

Directly in store "in person":

- Money (EUR);

- Visa and MasterCard bank cards;

- MbWay (through contactless or QrCode scanning);

- Meal cards from the Edenred, Sodexo or Pluxee and Ticket Restaurant chains.

We do not accept payments by check, paper meal voucher or foreign currency.

On our Website:

- Visa and MasterCard bank cards;

- GooglePay and ApplePay;

- MbWay (through the telephone contact associated with the service);

In other partners where we make our items available, you should check which payment methods are accepted by consulting these entities directly.

When you place an order through our website, you will receive a notification via email and WhatsApp with the number assigned to your order and a link to track the status of your order. By clicking on this link, you can see if:

1. your order has been accepted by the store;

2. if it is in preparation;

3. whether it is ready for collection and/or whether it has been collected for delivery by one of our delivery drivers.

In this last point (3), you must view a map where you can know the approximate location of the delivery person and where he is on the route to your address.

Unfortunately, once the order has been accepted by the store, it is not possible to add more items to an order in progress.

You can submit a new order with the items you want, or if your order is for in-store pickup, you can ask the employee for those items at pickup.

We are sorry that you have a problem with your order, our teams make every effort to ensure that orders arrive at your address complete and in good condition.

If you have received your order now, please contact us via our WebChat so we can try to resolve your situation as quickly as possible.

If it has been more than an hour since receiving your order, please fill out our Incident Registration Form so we can check

We will do our best to resolve your situation as quickly as possible.

When you place an order through our website, you will receive a notification via email and WhatsApp with the number assigned to your order and a link to track the status of your order. By clicking on this link, you can see if:

1. your order has been accepted by the store;

2. if it is in preparation;

3. whether it is ready for collection and/or whether it has been collected for delivery by one of our delivery drivers.

In this last point (3), you must view a map where you can know the approximate location of the delivery person and where he is on the route to your address.

If you are unable to view the location of the delivery person or do not have access to any of the information mentioned above, please contact us via our WebChat or by calling +351 219340991 (call national landline) for assistance from one of our employees .

We are sorry that this situation happened to you, we never cancel an order without there being a valid reason for doing so or without trying to contact the customer before carrying out the cancellation process.

We generally cancel a request when:

1. There are many items out of stock at the time of placing the order and we cancel with the aim of having the customer place a new order without these products in the shopping cart;

2. The expected time to complete the order is more than 1 hour due to saturation of orders in the store;

3. There is an operational problem and we will not be able to complete the order with the quality we desire;

In either case, when an order is canceled by our employees, the refund will be made to the customer automatically. You must take into account that regardless of the method you used for payment, the refund may take up to 48 business hours to reflect on your bank statement.

Generally, when you cannot view or add a certain item to your shopping cart, it´s because that item may be out of stock and for this reason it is not possible to purchase it online.

When you order a Menu (also called a Combo meal) there are several items to choose from within that menu. Changing it for an item that is not available within the range of pre-defined choices will not be possible. However, if you want to change it to another of the items that are available and included in the Menu, it is possible (for example: if you chose Medium French Fries "M" and want to change it to Carrot Rice for 2 people it is possible or if If you chose a 1.5L Coca-Cola and you want to change it to a 7up 1.5L it is also possible (as long as there is stock of the item you want to exchange for), however, if you chose a Medium French Fries "M" and If you want a larger "L", it will no longer be possible to make this change).

In short, if you wish to change an item and the value of that item is equivalent to what you had previously ordered, and if your order has not yet been placed in "Ready for Collection" status, you will be able to make this change. To do this, contact us via our WebChat or via the telephone number shown in Contacts .

If you are in the payment process on our ordering website and receive an error message, we recommend that you try to use another payment method, check with your administrator whether you can transact amounts online with a certain card/account and/or check with your your bank if you have the option for online purchases active, without this last option active you will hardly be able to carry out transactions and/or payments over the web.

We use online transaction and payment partners considered safe, reputable and approved for virtual purchases within the EU (Adyen), however, errors, unavailability or temporary deactivations of the service may occasionally occur when it is observed that there may be a risk for the consumer in general or the possibility of data fishing. If the aforementioned situations occur, we will make every effort to inform our customers of the unavailability of these services.

No Zé dos Frangos, esforçamo-nos para tornar sua experiência de pedido o mais tranquila e gratificante possível. Para aplicar códigos de desconto e/ou usar o saldo da sua conta, siga estes passos simples:

1. **Selecione os seus itens**:

Comece por escolher as suas refeições prontas favoritas do nosso cardápio.

2. **Ver carrinho**:

Após adicionar todos os itens desejados ao seu carrinho, clique no ícone do carrinho para prosseguir para a página de finalização da compra.

3. **Insira o código de desconto**:

Na página de finalização da compra, poderá encontrar um campo denominado "Escolha a sua recompensa".

Insira o seu código de desconto válido aqui e clique em "Aplicar desconto". O desconto será deduzido automaticamente do valor total do seu pedido.

Eis um exemplo por passos (de 1º a 4º):

4. **Usar saldo da conta**:

Se tiver saldo na sua conta Zé dos Frangos, verá uma opção no mesmo campo para usá-lo durante a finalização da compra. Basta selecionar a opção para deduzir o saldo no total da sua fatura.

Tenha em consideração que o saldo cliente apresenta algumas limitações e condições de utilização e poderá não ser possível descontar o valor total na sua compra, sendo apenas possível descontar até ao máximo de 5€ ou 15% do valor total da compra (excluindo taxas de processamento e entrega) sendo processado de forma automática o menor valor.

5. **Rever e Pagar**:

Após aplicar o código de desconto e/ou o saldo da sua conta, reveja o resumo do seu pedido para garantir que todos os dados estejam corretos. Em seguida, prossiga para o pagamento para concluir a compra.

Para qualquer problema ou assistência adicional, entre em contato com nossa equipa. Desfrute de refeições deliciosas e prontas com os benefícios adicionais de descontos e créditos em conta no nosso website!